Email the support team
Email support@pyroplane.com. You can also choose Support from the account menu. The help center’s Email support link opens a message in your email application.
Include the information needed to investigate
- The email you use for Pyroplane and the affected team name.
- What you were trying to do and what happened instead.
- The exact error message, approximate time, and browser or device.
- The affected item title or file type and size, where relevant.
- The checks you have already tried.
Keep credentials private
Do not include your password, password-reset link, or access tokens. If you add a screenshot, check it for unrelated private information first.
For a permissions issue, your team Owner or Admin may be able to correct the role or collaborator assignment directly. For subscription changes, contact your team Owner.